Payment Service Description

Stay Tuned Piano Services accepts payments via major credit and debit cards including Visa and Mastercard.

All payments are processed securely through our payment gateway. We accept the following payment methods:

• Visa Credit/Debit Cards
• Mastercard Credit/Debit Cards
• Wallet Balance (pre-funded)

Payment is required at the time of booking for services. For instrument rentals through our marketplace, payment is processed upon order confirmation.

Your payment information is encrypted and securely transmitted. We do not store your full card details on our servers.

For any payment-related inquiries, please contact our support team through the Contact page.

Refund and Return Policy

Services:

• Cancellations made more than 24 hours before a scheduled appointment are eligible for a full refund.
• Cancellations made within 12-24 hours of the appointment may receive a 50% refund.
• Cancellations made less than 12 hours before the appointment are non-refundable.
• If we cancel or reschedule your appointment, you will receive a full refund or credit to your wallet.

Marketplace Payments:

• Return shipping costs are the responsibility of the buyer unless the item was misrepresented.
• Refunds will be processed within 5-10 business days after receipt of the returned item.

Wallet Funds:

• Unused wallet funds may be refunded upon request, subject to a processing fee.
• Refunds will be credited to the original payment method.

To request a refund, please contact us through the Contact page with your order or appointment details.

Delivery Policy

Service Delivery:

• Piano tuning and maintenance services are delivered at the customer's location.
• Service appointments are scheduled based on availability and customer preference.
• Our technicians will arrive within the scheduled time window.
• Service duration varies based on the type of service and instrument condition.

Marketplace Deliveries:

• Instruments rented through our marketplace are delivered within Grenada.
• Delivery times vary based on the item and location.
• Large instruments (pianos, organs) require special delivery arrangements.
• Delivery fees may apply and you will be notified beforehand.
• You will receive tracking information once your order has been dispatched.

For deliveries outside of Grenada, please contact us for special arrangements and pricing.

Consumer Data Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect:

• Personal details (name, email, phone number)
• Billing and payment information
• Instrument details for service records
• Communication history

How We Use Your Information:

• To provide and improve our services
• To process payments and transactions
• To communicate about appointments and orders
• To send service reminders and updates

Data Protection:

• All personal data is encrypted and securely stored.
• We do not sell or share your information with third parties for marketing purposes.
• Payment information is processed securely and not stored on our servers.
• You can request access to or deletion of your data at any time.

Your Rights:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

Merchant Domicile

Stay Tuned Piano Services is a registered business domiciled in Grenada, West Indies.

Business Information:

• Country of Registration: Grenada
• Region: Caribbean / West Indies
• Currency: Eastern Caribbean Dollar (XCD)

All transactions, contracts, and business activities are governed by the laws of Grenada.

Last Updated: February 25, 2026